Do you ship across Canada and the United States?
Yes, we ship across all of Canada and the USA with a few exceptions. For more details about where we ship and shipping times please read our Shipping Policy.
Can I cancel my order even though it has shipped?
Orders can only be cancelled if they have not shipped yet. If an order has shipped, it cannot be stopped or cancelled and any returns will need to follow our Return Policy
Do you offer free shipping?
Yes. All of our range hoods have free shipping within Canada and the USA with a few exceptions. Any accessories sold separately are not included in our free shipping promotion. For more information please read our Shipping Policy
How do I qualify for free shipping?
All range hoods offer free shipping!
How long will it take for my order to arrive?
USA Orders: Orders shipped to the USA typically arrive within 5–7 business days, depending on your location and selected shipping method.
Canadian Orders: Orders shipped within Canada generally arrive within 3–5 business days.
Please note: These timeframes are estimates. Weather, holidays, and other factors may affect delivery times. You can track your order with the tracking number provided once your item ships for the most up-to-date status.
Do you offer expedited shipping options?
We offer 3 Day express shipping on select hoods for an additional fee of $99.00.
Can I change my shipping address after placing an order?
Once an order is placed, please email us within 24 hours with the correct shipping address. If the item is already in transit we are unable to change the delivery address.
Can I delay shipping?
Yes! As soon as you place your order please email us letting us know you would like your item to be held before shipping. Maximum of a two week shipping delay from purchasing.
Can I ship to a P.O. Box?
All range hoods must be shipped to a residential or business address. We cannot ship to P.O boxes.
What happens if my order is lost during shipping?
If your item is lost during shipping, please follow these steps:
Check the Tracking Information: First, confirm the item's status through your tracking details, as it may provide updates or indicate delays.
Contact the Shipping Carrier: Reach out to the carrier directly with your tracking number. They may provide more detailed information or help initiate a claim.
Notify Our Customer Support: If the carrier cannot resolve the issue, contact our customer support team as soon as possible. Provide your order number and any relevant tracking details. We’ll work with you and the carrier to investigate and help arrange a replacement, refund, or other suitable solution.
What happens if my order arrives damaged?
Any damages and/or missing parts must be reported to us within 2 weeks of delivery, for more information please read our Damage Policy
How do I know when my order has been shipped?
You will receive email confirmation once your item has been scanned by the courier that your item is in transit.
What carriers do you use for shipping?
All of our items ship via UPS or FedEx. Smaller packages ship with Canada Post or USPS.
Will all items in my order ship together?
All items will be shipped together unless one or more items are placed as a Pre-Order.
Are there any regions or countries you don’t ship to?
We ship all across North America, including Hawaii and Alaska. We do not ship to Puerto Rico.
What should I do if my tracking information hasn’t updated?
If your tracking information has not updated, it is likely your item is still processing in our warehouse. If the item has shipped and tracking has activated, please allow 3 business days to see an update.
Can I schedule a specific delivery date or time?
No, the courier will alert you with the most accurate arrival date. Please check your tracking number for all newest updates.
Will I have to sign for my delivery?
USA Shipments: All shipments sent to the USA require a signature upon delivery.
Canadian Shipments: Larger items in Canada may require a signature. Please check your tracking information, as it will indicate whether a signature is needed.
Policies
What is your return policy?
We accept returns within 30 days of delivery on most items, provided they meet our return criteria. For information on our return policy please Click Here.
Are there warranties or guarantees on my range hood?
Yes, most products/services come with a warranty or guarantee. Details about the coverage and duration can be found in the product documentation or our warranty policy.
What is your process for submitting a warranty claim?
Warranty claims can be submitted through our customer service portal or via email. Please provide the necessary documentation and details about the issue.
How do I set up a business account?
To set up a business account, you can fill out our online application form or contact our customer service team for assistance.
What are your shipping and delivery policies?
Our shipping policy outlines available shipping methods, costs, and estimated delivery times. Delivery times may vary based on the shipping destination.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Please reach out to our sales team for pricing details and to discuss your specific needs.
What is your privacy policy regarding business customer data?
Our privacy policy outlines how we collect, use, and protect business customer data, including compliance with applicable data protection regulations.
How can I provide feedback or make a complaint?
Feedback can be submitted through our customer service channels, including email, phone, or our online feedback form. We take all feedback seriously and will address complaints promptly.
What is your policy for modifications or custom orders?
Our policy allows for modifications or custom orders depending on the request. All custom orders are Final Sale.
What are your policies regarding third-party vendors?
Our policy outlines how we work with third-party vendors, including compliance with our standards and expectations for quality and service.
Are there restrictions on how I can use my range hood?
Yes, usage restrictions may apply based on the nature of the product or service. Please refer to the terms and conditions for specific usage guidelines.
Do you provide technical support?
Yes, we offer technical support for our products and services. Support can be accessed via phone, email, or through our online support portal.
What is your policy on account inactivity?
Accounts that remain inactive for an extended period may be subject to review. We may reach out to inactive customers to assess their needs or offer reactivation options.
Are there guidelines for using your products in commercial settings?
Yes, our products are not for commercial use.
How can I stay updated on your policies and changes?
Customers can subscribe to our newsletter or regularly check our website for updates on policies, promotions, and company news.
What is your policy on price changes?
We reserve the right to change prices as needed. Customers will be notified of any significant price changes before they take effect.