Lynn, thank you for your review and for choosing Victory! We're proud to be a Canadian brand and truly appreciate your support.
We're sorry to hear your hood isn't performing as expected. Since you tested the unit in our showroom and were satisfied with the noise level at that time, what you're experiencing at home is very likely related to an installation factor (things like ductwork configuration, duct diameter, or exterior termination can significantly impact fan noise).
We also want to note that our team has not received any support tickets or requests for assistance from you, and we absolutely want the chance to make this right.
Please reach out to us at support@victoryrangehoods.com with details and photos of your installation, and we'll personally review everything to get your hood running as expected. We look forward to the chance to assist you.